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Frequently Asked Questions

We run exclusively online and don't have a physical store. By cutting out extra expenses and
shipping items straight from the manufacturer, we're able to provide wholesale prices and
deliver them right to your doorstep.

We ship products worldwide, making our shipping services accessible to customers in all
countries across the globe.

We offer free shipping worldwide on orders over $50. The shipping costs for any orders under
$50 are a flat rate of $7.99.

Shipping to the USA: 4-13 days
International customers: 7-20 days
Processing time: 1-3 days

Once your order is dispatched you will receive a shipping confirmation, along with the tracking
details for your order. You can check the status of your order any time on our track order page.

Unfortunately, we are unable to make changes or cancellations after your order has been
placed. We apologize for any inconvenience

Please email us with your order number and a photo/video of the fault. Once we receive your
request we will arrange a replacement for you.

We apologize for any inconvenience caused. If you've received incorrect items, please reach
out to our support team, and we'll promptly assist you with your order.

All prices are listed in US dollars, but you can shop and checkout in your local currency.

If you want to pay with your credit/debit card without signing up with PayPal, you should click on
"Pay with Debit or Credit Card".
Your credit card information is only available to PayPal to complete the requested transaction
and is not subsequently stored.

Serein Trek adheres to the highest industry standards to protect your personal information
with the best security solutions. Your credit card information and personal details are encrypted
during transmission using SSL (secure socket layer technology), which is widely used on the
internet for processing payments safely.

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